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Program Manager Productivity IGT-S Customer Service
Job Description:As a Program Manager Productivity, you will be responsible for managing the service operational market margin, consisting of productivity- and modality performance managers. You will have a central position within Service and work closely with Markets and R&D.
Key Responsibilities:
- Monthly performance management by material- and labor cost management.
- Create monthly reports on status, root causes, and counter measures.
- Build and drive progress on a multi-year productivity funnel consisting of material and labor initiatives to drive down costs.
- Secure investments and resources are in place to drive productivity items from design to market release.
- Prepare annual operating plans together with our peers in the markets and R&D.
Requirements:
- MSc. in a technical or service/performance management domain.
- Strong experience in complex program and projects management in international business.
- Self-starting mentality, independent.
- Well-structured, results-driven, and able to create transparency.
- Experienced team leader.
- Strong communication, influencing skills, stakeholder management skills, and ability to motivate.
- Experienced in Lean/Six Sigma and driving continuous improvement, change management.
- Fluent in English, verbal and written, in addition to local language.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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