Program Manager Productivity IGT-S Customer Service Lead

2 weken geleden

Best, Noord-Brabant, Nederland Philips Voltijd

Job Title:

Program Manager Productivity IGT-S Customer Service

Job Description:

As a Program Manager Productivity, you will oversee the service operational market margin, comprising productivity- and modality performance managers. You will hold a central position within Service and collaborate closely with Markets and R&D.

With your peers, you will drive the monthly market margin performance according to the AOP plan and take corrective actions when necessary to get back on track. At the same time, you will ensure the long-term impact by building and maintaining a multi-year productivity funnel and roadmap.

Your Role:

  • Monthly performance management through material- and labor cost management.
  • Create monthly reports on status, root causes, and countermeasures.
  • Build and drive progress on a multi-year productivity funnel consisting of material and labor initiatives to reduce costs.
  • Secure investments and resources are in place to drive productivity items from design to market release.
  • Prepare annual operating plans together with our peers in the markets and R&D.

You're the Right Fit If:

  • MSc. in a technical or service/performance management domain.
  • Strong experience in complex program and project management in international business.
  • Self-starting mentality, independent.
  • Well-structured, results-driven, and able to create transparency.
  • Experienced team leader.
  • Strong communication, influencing skills, stakeholder management skills, and ability to motivate.
  • Experienced in Lean/Six Sigma and driving continuous improvement, change management.
  • Fluent in English, verbal and written, in addition to local language.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our company culture.

• Discover our commitment to diversity and inclusion.

• Learn more about our opportunities for growth and development.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

#LI-EU

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