Education Manager
18 uur geleden
As the Education Manager - IGTS, you will be responsible for managing all aspects of learning services within the Image Guided Therapy Systems Business Unit. Your primary focus will be on developing and delivering technical training to ensure the highest level of quality and customer satisfaction.
Your Key Responsibilities:- Lead a team of 19 employees across 4 locations, including Best, Cleveland, Singapore, and Pune.
- Develop and deliver technical training programs, collaborating with global functions and markets to ensure smooth delivery.
- Ensure global training compliance, employee professional certification, and team engagement.
- Manage campus facilities and equipment related to training delivery and development activities.
- Lead continuous improvement activities to optimize training for markets and customers.
- Manage escalations and ensure customer experience and other actions to resolve Service Education-related issues.
- Provide learning service delivery oversight to ensure adherence to standards and quality processes.
- Support and participate in audits as required.
This position requires on-site attendance at the PHC, Best Netherlands site. You will report to the Director SI/SE & Academy IGTS - S&SD and lead the Service Education team within the IGT Education organization.
Requirements:- Bachelor's degree in electronics, informatics, computer science, mechanical/electrical engineering, biomedical engineering, or similar technical field.
- Service and technical experience with current Philips IGT product lines (preferred)/medical devices.
- Technical training experience.
- Ability to work as part of a global team with high-level interpersonal skills to facilitate a positive and productive environment.
We are a health technology company built around the belief that every human matters. We strive to provide quality healthcare to all, and we invite you to join us in this mission.
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