Program Manager Productivity IGT-S Customer Service Specialist

5 dagen geleden


Best, Noord-Brabant, Nederland Philips Voltijd

About the Role:

As a Program Manager Productivity IGT-S Customer Service, you will play a central position within Service, working closely with Markets and R&D to drive the monthly market margin performance according to the Annual Operating Plan (AOP). You will be responsible for managing the service operational market margin, consisting of productivity- and modality performance managers.

Your Key Responsibilities:

  • Monthly performance management by material- and labor cost management.
  • Create monthly reports on status, root causes, and counter measures.
  • Build and drive progress on a multi-year productivity funnel consisting of material and labor initiatives to drive down costs.
  • Secure investments and resources are in place to drive productivity items from design to market release.
  • Prepare annual operating plans together with peers in the markets and R&D.

Requirements:

  • MSc. in a technical or service/performance management domain.
  • Strong experience in complex program and projects management in international business.
  • Self-starting mentality, independent.
  • Well-structured, results-driven, and able to create transparency.
  • Experienced team leader.
  • Strong communication, influencing skills, stakeholder management skills, and ability to motivate.
  • Experienced in Lean/Six Sigma and driving continuous improvement, change management.
  • Fluent in English, verbal and written, in addition to local language.

About Philips:

We are a health technology company built around the belief that every human matters. We strive to provide quality healthcare to everyone, everywhere. As a Program Manager Productivity IGT-S Customer Service, you will be part of a team that shares this vision and is committed to making a difference in people's lives.



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