International Sales and Business Development Specialist
2 weken geleden
The Offer
- Leadership Role with a focus on customer satisfaction and sales growth
- Flexible working options with a balance between office and remote work
- Opportunity to work within a company with a solid track record of performance and a strong reputation in the events industry
The Job
You will be responsible for :
- Providing exceptional customer service through inbound calls and emails.
- Resolving customer inquiries and requests in a timely and professional manner.
- Collaborating with internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required and taking ownership of customer satisfaction.
- Developing and managing a portfolio of key accounts within the events industry.
- Achieving monthly sales targets by identifying and developing new business opportunities.
- Ensuring high levels of customer satisfaction and maximizing share of wallet through upsell and cross-sell initiatives.
- Coordinating pre-sales and post-sales follow-up activities to ensure customer needs are met.
- Achieving and exceeding weekly and monthly key performance indicators (KPIs).
- Building strong and collaborative relationships with internal stakeholders and external partners.
- Monitoring market trends and providing regular competitor feedback to inform business decisions.
The Profile
- You have at least 2 years of experience within a B2B account management or customer service role, preferably within the events or conferences industry.
- You possess excellent interpersonal, written, and verbal communication skills.
- You are a strong networker and relationship builder with a proven ability to adapt to changing environments.
- You are a team player who can manage multiple stakeholders and prioritize tasks effectively.
- You are willing to undertake 0-30% travel for business purposes.
- You have native-level proficiency in Korean language and culture.
The Employer
Our client is a leading provider of event planning and exhibition services based in Amsterdam. With over 10 years of experience in the industry, they offer world-class trade show booth services covering every aspect from planning to execution, design to reservations, and logistics to transportation.
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