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Customer Onboarding Specialist

2 maanden geleden


Hoorn, Noord-Holland, Nederland 1Password Voltijd
About the Role

We're seeking a highly skilled Customer Onboarding Manager to join our team at 1Password. As a key member of our Customer Success organization, you will be responsible for leading large and high-potential customers through our Onboarding process, ensuring a seamless and successful experience.

Key Responsibilities
  • Develop and execute customized Onboarding plans to meet the unique needs of our customers.
  • Collaborate with cross-functional teams to ensure a successful launch and long-term engagement.
  • Proactively identify and address customer needs, providing timely and effective solutions.
  • Monitor and report on customer progress, providing actionable insights to enhance our processes and product.
  • Build and maintain strong relationships with customers, fostering trust and loyalty.
What We Offer
  • A dynamic and remote-first work environment.
  • A comprehensive benefits package, including health and wellness programs.
  • A generous PTO policy and company-wide wellness days.
  • Professional development opportunities and training budget.
  • A fully remote environment with occasional travel for in-person engagement.
Requirements
  • Proven experience in Customer Success, Project Management, or a related field.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Experience with CRM software and project management tools.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Preferred Qualifications
  • Familiarity with 1Password or a similar password management platform.
  • Experience with SCIM, AD, CLI, SSO, and SaaS technologies.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.

We believe in the power of remote work and are committed to creating a flexible and inclusive work environment. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.