Technical Customer Support Specialist

1 week geleden

Utrecht, Utrecht, Nederland Channable Voltijd
Customer Support Specialist - Benelux

We're seeking a skilled Customer Support Specialist to join our Benelux team. As a key member of our Technical Support team, you'll be responsible for providing exceptional customer experience to our clients in the Benelux region.

As a Customer Support Specialist, you'll be the primary point of contact for customers dealing with issues or questions about our tool. You'll need to possess excellent problem-solving skills, be able to adapt your communication style to the knowledge level of the customer, and provide quality responses based on the possibilities of our tool and the customer's needs.

Our ideal candidate is a team player who loves to help customers and colleagues alike. You'll work independently on customer requests, taking accountability for resolving issues and providing excellent support. Some practical requirements include:

  • Excellent written and spoken Dutch language skills (C2 level), with a good command of English;
  • Availability for at least 4 days a week (32 hours);
  • Living in (or close to) Utrecht, or willingness to move;
  • Previous experience with technical support, preferably in IT or E-commerce, is a plus.

We offer a competitive salary range, extra holiday allowance, company-wide bonus, and a range of benefits to support your growth and well-being. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you.

What We Offer:

  • Salary range: €2,600 - €2,800 per month;
  • Extra 8% holiday allowance;
  • Company-wide bonus;
  • Annual L&D budget of €1,000;
  • Saving for old age;
  • Traveling to our office? No problem, we've got you covered;
  • Flexible hybrid working policy;
  • Home office supplies;
  • 26 vacation days + 2 reload days;
  • 3-week-long workcation;
  • Flexible working hours;
  • Discounted OneFit subscription;
  • Free access to the OpenUp platform and psychologists;
  • 5 weeks of 100% paid partner leave;
  • Channaweekend;
  • Additional working conditions like great lunch, massages, Channagymn, in-office bar (Channabar), parties, sports teams, video games, and many more.

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