Technical Support Specialist

4 weken geleden


Utrecht, Utrecht, Nederland Inspired Thinking Group (ITG) Voltijd

About the Role

We are seeking a skilled Technical Support Specialist to join our team at Inspired Thinking Group (ITG). As a Technical Support Specialist, you will be the first point of contact for our clients, providing solutions to technical problems and ensuring they receive full support from our in-house developed software, Deployteq.

Responsibilities

  • Analyze customer questions and provide clear advice or engage with Development for complex issues
  • Communicate platform improvements to our Product Development team
  • Advise clients on the best selections and segmentations of their database
  • Align and collaborate with your Client Services colleagues to produce innovative campaign solutions

Requirements

  • Work experience in a similar position or a recent Graduate with good foundations in technology
  • Natural problem-solving skills and ability to propose solutions
  • Good command of the Dutch and English language in word and writing
  • Strong communication skills and ability to advise others and convey expertise

What We Offer

  • A challenging environment with the freedom to learn and progress within a proactive, young, friendly team
  • Attractive secondary employment conditions, including collective health insurance, pension, and a laptop
  • Wellbeing package, including workshops, podcasts, and one extra day's leave
  • Volunteer days – one additional paid day each year to volunteer for a charity
  • Revenue and performance-dependent bonus that can be up to one month's salary
  • Plenty of opportunities to develop yourself, training budget, knowledge sessions, and in-house Deployteq training


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