Technical Support Specialist
4 weken geleden
About the Role
We are seeking a skilled Technical Support Specialist to join our team at Inspired Thinking Group (ITG). As a Technical Support Specialist, you will be the first point of contact for our clients, providing solutions to technical problems and ensuring they receive full support from our in-house developed software, Deployteq.
Responsibilities
- Analyze customer questions and provide clear advice or engage with Development for complex issues
- Communicate platform improvements to our Product Development team
- Advise clients on the best selections and segmentations of their database
- Align and collaborate with your Client Services colleagues to produce innovative campaign solutions
Requirements
- Work experience in a similar position or a recent Graduate with good foundations in technology
- Natural problem-solving skills and ability to propose solutions
- Good command of the Dutch and English language in word and writing
- Strong communication skills and ability to advise others and convey expertise
What We Offer
- A challenging environment with the freedom to learn and progress within a proactive, young, friendly team
- Attractive secondary employment conditions, including collective health insurance, pension, and a laptop
- Wellbeing package, including workshops, podcasts, and one extra day's leave
- Volunteer days – one additional paid day each year to volunteer for a charity
- Revenue and performance-dependent bonus that can be up to one month's salary
- Plenty of opportunities to develop yourself, training budget, knowledge sessions, and in-house Deployteq training
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