Customer Experience Strategist
1 week geleden
About Parallel Consulting
We are expanding our team in a new location and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy.
You will work closely with cross-functional teams to ensure a seamless and consistent experience across all channels and touchpoints. Your expertise will help us enhance customer satisfaction, drive customer loyalty, and ultimately contribute to the business growth.
- Data Analysis & Insights: Identify pain points, opportunities for optimization, and areas for improvement by analyzing customer behavior, feedback, and touchpoint interactions.
- Collaboration: Work with stakeholders from marketing, product, sales, and customer service teams to implement customer-centric strategies and ensure a consistent experience across all touchpoints.
- Strong analytical skills with experience interpreting customer data to drive actionable insights.
Required Skills & Qualifications
- Strong analytical skills with experience interpreting customer data to drive actionable insights.
- Excellent communication and collaboration skills, with a strong ability to work across teams.
Benefits
The successful candidate will have the opportunity to work on challenging projects and contribute to the growth of our business.
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