Customer Experience
4 weken geleden
In this key leadership role, you will oversee Onboarding, Support, and Training across China, Bangladesh, and India. Team Leadership & Growth – Build, mentor, and scale high-performing teams, fostering a culture of customer success. Onboarding & Training – Ensure customers quickly and effectively integrate Aware's platform, gaining full value from verified data and traceability tools. Keep training materials and resources engaging and up to date.
Customer Support & Retention – Oversee the support team to drive fast response times, high satisfaction, and proactive engagement. Data-Driven Insights – Leverage customer feedback, NPS scores, and analytics to continuously refine customer experience. Identify trends and make data-backed improvements.
Build strong relationships with key accounts.
Proven experience leading customer experience, success, or support teams in a SaaS, tech, or platform-driven business.
Salesforce, Zendesk, Gainsight).
Passion for sustainability and transparency, with an understanding of how data and traceability can drive real impact in the textile industry.
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Customer Experience
2 weken geleden
Amsterdam, Noord-Holland, Nederland NL VoltijdWorks we are experts in our field, working without unnecessary bureaucracy and truly caring for each client. We develop projects in the fields of immigration, relocation, and payroll consulting, helping businesses hire talent globally and relocate employees to the Netherlands. We support the relocation of teams and entire companies, advising both employers...
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Customer Experience Strategist
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Parallel Consulting VoltijdAbout Parallel ConsultingWe are expanding our team in a new location and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy.You will work closely with cross-functional teams to ensure a seamless and consistent experience across all channels and touchpoints. Your expertise will help us enhance customer...
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Customer Experience Specialist
3 weken geleden
Amsterdam, Noord-Holland, Nederland BioTalent VoltijdCustomer Experience Specialist – Netherlands – Competitive Package I am currently supporting a global pharmaceutical company who are looking to onboard a permanent Customer Experience specialist to sit within their commercial division. Overview of responsibilities: Engages with assigned customers using an omnichannel approach, leveraging in-person...
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Head of Customer Experience
4 weken geleden
Amsterdam, Noord-Holland, Nederland Aware™ Traceability Technology VoltijdAt Aware, we're on a mission to eliminate greenwashing in textiles. We've built the world's first Digital Asset Platform, transforming materials, certifications, and sustainability data into verified, tradeable tokens via blockchain. Our platform tracks materials in real time, providing irrefutable proof of traceability and powering Digital Product...
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Head of Customer Experience
2 weken geleden
Amsterdam, Noord-Holland, Nederland AwareTM Traceability Technology VoltijdAt AwareTM, we're on a mission to eliminate greenwashing in textiles. We've built the world's first Digital Asset Platform, transforming materials, certifications, and sustainability data into verified, tradeable tokens via blockchain. Our platform tracks materials in real time, providing irrefutable proof of traceability and powering Digital Product...
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Manager of Customer Experience
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Victoria's Secret & Co. VoltijdVictoria's Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. We're looking for a Manager of Customer Experience to join our team.This role will involve optimizing customer experience from checkout to delivery, monitoring performance of process, feedback from customers, error logs...
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Head of Customer Experience
7 dagen geleden
Amsterdam, Noord-Holland, Nederland NL VoltijdHead of Customer Experience Who we are: Here at NL.Works we are experts in our field, working without unnecessary bureaucracy and truly caring for each client. For us, this is more than just a business — it's a mission to make complex processes clear and to ensure that working with people is efficient and transparent. We develop projects in the fields...
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Product Experience Strategist
4 dagen geleden
Amsterdam, Noord-Holland, Nederland Akeneo: The Product Experience Company VoltijdAkeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.The Value Engineer partners with Customer Success, Professional Services, and the company to deliver our...
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End-to-End Customer Experience Expert
4 dagen geleden
Amsterdam, Noord-Holland, Nederland Parallel Consulting VoltijdAbout Parallel ConsultingWe are a leading company in the industry/sector, dedicated to delivering exceptional customer experiences across every touchpoint. Our team is passionate about helping our clients optimize their customer journey and achieve their business goals.About the RoleThis is an exciting opportunity to join our team as a CUSTOMER JOURNEY...
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Customer Experience Specialist
4 dagen geleden
Amsterdam, Noord-Holland, Nederland Hello's Voltijd € 2.250 - € 4.300Bij Hello's ontwikkelen wij een onderscheidend concept dat ons helpt om organisaties in staat te stellen om betere beslissingen te nemen. Als Customer Experience Specialist ben je verantwoordelijk voor de implementatie van Hello's Online bij onze klanten.We zijn op zoek naar iemand met een oprechte en vriendelijke aard, die open staat voor trainingen en...
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Multilingual Customer Experience Professional
4 dagen geleden
Amsterdam, Noord-Holland, Nederland SoloProtect NL VoltijdAs a customer experience professional at SoloProtect NL, you will have the opportunity to make a real impact on our clients' businesses and lives. We are seeking a highly skilled and multilingual individual to join our European team in Roermond, The Netherlands.About the RoleIn this role, you will be responsible for:Providing exceptional customer support in...
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Dutch Speaking Customer Experience Executive
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Pentasia Voltijd € 26.000Job OverviewWe are seeking a highly motivated and experienced Customer Service Executive to join our team at Pentasia. The successful candidate will be responsible for managing customer relationships, resolving issues, and providing exceptional customer service. If you have strong communication skills, a keen eye for detail, and the ability to work under...
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Product Experience Strategist
4 dagen geleden
Amsterdam, Noord-Holland, Nederland Akeneo: The Product Experience Company VoltijdAkeneo, The Product Experience Company, is a leader in Product Information Management (PIM), creating a world where every product interaction guides consumers and professionals to the best purchase. Our mission is to deliver exceptional product experiences that drive business success.Job Description:The Business Impact Analyst partners with Customer Success,...
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Customer Journey Expert in End-User Experience
4 dagen geleden
Amsterdam, Noord-Holland, Nederland LA International VoltijdAre you an experienced professional looking to drive business growth through improved end-user experiences? LA International has an exciting opportunity for a Customer Journey Expert in End-User Experience. About the OpportunityThis is a unique chance to work with a global organisation in the baking sector.You will be responsible for leading customer journey...
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Customer Administrator
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Parallel Consulting VoltijdWe are expanding our team in Amsterdam and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy. You will work closely with cross-functional teams to ensure a seamless and consistent experience across all channels and touchpoints. Your expertise will help us enhance customer satisfaction, drive customer...
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Multilingual Customer Experience Representative
1 week geleden
Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.500About Us:We are a digital-first wealth management company committed to making wealth management transparent and accessible for every investor. Our mission is to combine the power of technology with the convenience of personal contact, enabling us to provide unparalleled customer service. We are dedicated to creating a positive and inclusive work environment...
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Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Parallel Consulting VoltijdWe are a leading company in [industry/sector], dedicated to delivering exceptional customer experiences across every touchpoint. We are expanding our team in Amsterdam and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy. Job Summary: As a Customer Journey Expert, you will be responsible for analyzing,...
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Customer Success Manager
4 weken geleden
Amsterdam, Noord-Holland, Nederland Trident Search VoltijdTrident Search has an exciting opportunity with one of the fastest-growing cyber security start-ups in Europe. We want to speak with awesome Customer Success Managers who are looking to propel their careers. As our Customer Success Manager, you will play a crucial role in managing our clients customer base and supporting their growth. Your responsibilities...
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Customer Operations Coordinator
4 weken geleden
Amsterdam, Noord-Holland, Nederland Packsize VoltijdCustomer Operations Coordinator About Packsize Packsize is a leading automation company that enables more efficient and sustainable packaging processes from packing to unboxing. We propel our customers and the industry forward, always looking to innovate and improve. To us, packaging is about much more than a box; it's about delivering what's right for...
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Employee Experience Manager
2 dagen geleden
Amsterdam, Noord-Holland, Nederland Russell Tobin Voltijd € 34 - € 43Required Skills and QualificationsBachelor's Degree: In Human Resources, Business Administration, or a related field.Minimum 1 Year: Of relevant HR experience or 2 years in a similar customer-facing role with data processing responsibilities.