End-to-End Customer Experience Expert

4 dagen geleden


Amsterdam, Noord-Holland, Nederland Parallel Consulting Voltijd

About Parallel Consulting

We are a leading company in the industry/sector, dedicated to delivering exceptional customer experiences across every touchpoint. Our team is passionate about helping our clients optimize their customer journey and achieve their business goals.

About the Role

This is an exciting opportunity to join our team as a CUSTOMER JOURNEY EXPERT. As a key member of our customer experience team, you will be responsible for analyzing, designing, and improving the end-to-end customer journey for our clients. You will work closely with cross-functional teams to ensure a seamless and consistent experience across all channels and touchpoints.

Responsibilities

  1. Lead the Design and Improvement of Customer Journeys: Develop and maintain deep knowledge of customer needs, behaviors, and preferences to inform the design and continuous improvement of customer journeys.
  2. Analyze Customer Behavior and Feedback: Use data analysis and insights to identify pain points, opportunities for optimization, and areas for improvement in customer journeys.
  3. Develop Actionable Strategies: Collaborate with stakeholders to develop and implement customer-centric strategies that drive business growth and customer satisfaction.
  4. Apply Design Thinking Principles: Use design thinking principles to improve customer experience, focusing on personalization, empathy, and convenience.

Requirements

  • Experience: Minimum of 3-5 years of experience in customer experience, customer journey mapping, or a related field.
  • Skills:
  • Expertise in customer journey mapping tools and methodologies.
  • Strong analytical skills with experience interpreting customer data to drive actionable insights.
  • Knowledge of customer experience management platforms (e.g., Salesforce, Adobe, etc.).
  • Excellent communication and collaboration skills, with a strong ability to work across teams.
  • Ability to think strategically while maintaining a customer-centric focus.
  • Familiarity with agile methodologies.
  • Fluent in English (additional languages are a plus).


  • Amsterdam, Noord-Holland, Nederland LA International Voltijd

    Are you an experienced professional looking to drive business growth through improved end-user experiences? LA International has an exciting opportunity for a Customer Journey Expert in End-User Experience. About the OpportunityThis is a unique chance to work with a global organisation in the baking sector.You will be responsible for leading customer journey...


  • Amsterdam, Noord-Holland, Nederland LA International Voltijd

    Our client in Amsterdam is urgently looking for a customer journey expert in end-user.About the Role - The role is to start as soon as possible and the contract will be until end of 2025 initially. Onsite presence desirable but not strict necessary (very recommendable bonus).Experience:Experience of working for a large organisation, ideally within baking...


  • Amsterdam, Noord-Holland, Nederland LA International Voltijd

    Our client in Amsterdam is urgently looking for a customer journey expert in end-user. About the Role - The role is to start as soon as possible and the contract will be until end of 2025 initially. Onsite presence desirable but not strict necessary (very recommendable bonus). Experience: Experience of working for a large organisation, ideally within...


  • Amsterdam, Noord-Holland, Nederland Sigmaways Inc Voltijd

    About the RoleWe are looking for a highly motivated and experienced QA Engineer to lead our end-to-end testing efforts. The successful candidate will have a strong background in software testing and quality assurance, with a proven track record of delivering high-quality results.Responsibilities:Plan, design, and execute E2E testing strategies to identify...

  • Customer Journey Expert

    5 dagen geleden


    Amsterdam, Noord-Holland, Nederland Parallel Consulting Voltijd

    We are a leading company in [industry/sector], dedicated to delivering exceptional customer experiences across every touchpoint. We are expanding our team in Amsterdam and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy. Job Summary: As a Customer Journey Expert, you will be responsible for analyzing,...

  • Front end engineer

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Harnham Voltijd

    Job Title: Senior Front-End Engineer (Vue.js Specialist) Location: [Remote/On-Site/Hybrid] – [Company Location] Employment Type: Full-Time About Us: This company are on a mission to improve energy across the globe. They are a small but fast-growing company that prioritizes innovation, collaboration, and delivering exceptional user experiences. Join...

  • Front-End Developer

    2 dagen geleden


    Amsterdam, Noord-Holland, Nederland HUUB Voltijd

    Company OverviewHUUB is a lean tech startup that operates at the forefront of innovation, utilizing cutting-edge technology to develop groundbreaking AI solutions. Our team is comprised of tech professionals and subject matter experts who work collaboratively to design, develop, and deploy dynamic web applications.Job DescriptionAs a Front-end Engineer at...


  • Amsterdam, Noord-Holland, Nederland Latitude Amsterdam Voltijd

    About Latitude Latitude is a data & AI consulting start-up helping companies turn data into a profit centre. We work across the entire data spectrum—from designing scalable data architectures and deploying machine learning models to building intuitive front-end applications and dashboards that make data truly accessible. We love building the latest...

  • Head of Customer Experience

    7 dagen geleden


    Amsterdam, Noord-Holland, Nederland NL Voltijd

    Head of Customer Experience Who we are: Here at NL.Works we are experts in our field, working without unnecessary bureaucracy and truly caring for each client. For us, this is more than just a business — it's a mission to make complex processes clear and to ensure that working with people is efficient and transparent. We develop projects in the fields...

  • Customer Experience

    2 weken geleden


    Amsterdam, Noord-Holland, Nederland NL Voltijd

    Works we are experts in our field, working without unnecessary bureaucracy and truly caring for each client. We develop projects in the fields of immigration, relocation, and payroll consulting, helping businesses hire talent globally and relocate employees to the Netherlands. We support the relocation of teams and entire companies, advising both employers...


  • Amsterdam, Noord-Holland, Nederland LA International Voltijd

    LA International seeks a seasoned professional to lead customer journey improvements in end-user experience. The ideal candidate will have extensive experience working for large organisations, preferably within the baking sector.About the RoleThe role requires strong end-user experience and expertise in nps interpretations.A strong English skillset is...

  • Front end engineer

    3 weken geleden


    Amsterdam area, Noord-Holland, Nederland Harnham Voltijd

    Job Title: Senior Front-End Engineer (Vue.js Specialist)Location: [Remote/On-Site/Hybrid] – [Company Location]Employment Type: Full-TimeAbout Us:This company are on a mission to improve energy across the globe. They are a small but fast-growing company that prioritizes innovation, collaboration, and delivering exceptional user experiences. Join our...


  • Amsterdam, Noord-Holland, Nederland Coolblue Voltijd

    Senior Front-End React/Next.js DeveloperWhat does a Senior Front-end Developer at Coolblue do?As a Senior Front-End React/Next.js Developer, you will take the lead in developing user interface components and implementing them using modern front-end technologies, including React.js and Next.js. You will collaborate with UX Designers to create solutions that...

  • Senior Front End Developer

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland ersg Ltd Voltijd

    Senior Front End Developer (Angular) NO ZZP Assignment description For this assignment you will work in a dynamic environment where innovation is part of our DNA. As an Angular developer you will play a key role in developing cross application features based on a RESTarchitecture in combination with pure front-end technologies. Main responsibilities As...

  • Front-end Engineer

    2 dagen geleden


    Amsterdam, Noord-Holland, Nederland HUUB Voltijd

    Please note that we are only accepting candidates that live in or near the city of Amsterdam, The Netherlands. While we fully embrace remote work, we also value culture and connection - so our ideal candidate will be excited to come and join us at our studio at least once a week to share the energy and excitement of what we're building together. About Us ...


  • Amsterdam, Noord-Holland, Nederland HUUB Voltijd

    Please note that we are only accepting candidates that live in or near the city of Amsterdam, The Netherlands. While we fully embrace remote work, we also value culture and connection - so our ideal candidate will be excited to come and join us at our studio at least once a week to share the energy and excitement of what we're building together.   We...


  • Amsterdam, Noord-Holland, Nederland Parallel Consulting Voltijd

    About Parallel ConsultingWe are expanding our team in a new location and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy.You will work closely with cross-functional teams to ensure a seamless and consistent experience across all channels and touchpoints. Your expertise will help us enhance customer...


  • Amsterdam, Noord-Holland, Nederland LA International Voltijd

    LA International is seeking an experienced Business Process Improvement Consultant to join our team. As a Customer Journey Expert in End-User Experience, you will play a critical role in driving business growth through improved end-user experiences.About the RoleThis is an exciting opportunity to work with a global organisation in the baking sector.You will...

  • End User Support Specialist

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Oscar Voltijd

    Job Role: End User Support Specialist Contract Length: 6 Months Location: Breda, Netherlands Summary A 6 month contract position has opened for a End User Support Specialist to join a global food supplier. You will be joining an exciting and diverse team of technical professionals, and tasked to integrate, test, distribute and support company...

  • Customer Experience

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Aware™ Traceability Technology Voltijd

    At Aware, we're on a mission to eliminate greenwashing in textiles. We've built the world's first Digital Asset Platform, transforming materials, certifications, and sustainability data into verified, tradeable tokens via blockchain. As we grow fast, we are looking for a Head of Customer Experience to lead and scale our local customer/user-facing teams,...