Luxury Client Experience Specialist
5 dagen geleden
Burberry is a renowned luxury brand always on the lookout for talented professionals to join our team in Amsterdam. In this role, you will have the opportunity to build meaningful relationships with clients and deliver a personalized and elevated experience with commercial success.
Job Overview
- This is a sales-driven position where you will meet and exceed individual and store sales and other commercial KPIs.
- You will provide exceptional service, demonstrate knowledge and expertise in product, fashion, and styling, and follow the client journey to elevate the client experience.
- Your responsibilities will also include being efficient in following-up and delivering after-sales services to our clients.
- You will contribute to the daily operations of the store by maintaining high luxury standards in both front and back of house, including appropriate levels of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required.
Client Engagement
- You will build meaningful relationships with clients by working by appointment to provide a personalized service and promoting loyalty and incremental purchases.
- You will capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- You will drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or client requests.
Personal Profile
- You should have a proven track record in delivering sales and exceeding targets in the luxury retail industry.
- Prior experience in clienteling is essential.
- A strong interest in fashion, art, and culture is desirable.
- Strong product knowledge and a good understanding of store retail operations are required.
- Experience in working as part of a team is necessary.
- Fluent English language skills are essential.
The estimated salary for this position is approximately €55,000 - €65,000 per annum, depending on experience. Burberry offers a competitive benefits package, including opportunities for career growth and development. Please note that applicants who meet the required criteria and screening requirements may be contacted for future vacant opportunities. Burberry is an Equal Opportunities Employer and recruits purely on the basis of skills and experience.
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