Customer Onboarding Specialist

1 maand geleden


Amsterdam, Noord-Holland, Nederland Tipalti Voltijd
About the Role

We are seeking a highly skilled Customer Onboarding Manager to lead implementation projects with new and existing customers of our rapidly growing SaaS-based fintech solution. As a key member of our team, you will be responsible for delivering complex projects while ensuring a great customer experience.

Key Responsibilities
  • Develop and execute implementation plans to ensure customer success
  • Partner with internal stakeholders to resolve product and integration issues
  • Coordinate project timelines, tasks, and development efforts to manage implementation projects
  • Provide world-class service to customers and serve as their advocate within Tipalti
  • Develop repeatable and scalable processes to improve project quality and delivery
Requirements
  • Hands-on implementation experience with SaaS applications or other software solutions
  • Good project management skills to effectively guide customers to success
  • German language skills - full proficiency/fluency
  • Experience integrating with ERP applications such as NetSuite, QuickBooks, Intacct, Xero, Microsoft BC, etc.
  • Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
About Tipalti

Tipalti is one of the world's fastest-growing fintech companies, free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our collaborative culture, quality product, and capabilities of our people make us a great place to work.



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