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Overview of the Program Manager Position
To leverage the opportunities presented by both current and prospective international clients, HSO is seeking to recruit Program Managers for the HSO International team. These professionals will be responsible for delivering exceptional program execution, fostering stronger client relationships, and enhancing revenue through strategic business development with HSO's key international clients.
In this capacity, the Program Managers will primarily oversee or assist in international technology transformation initiatives utilizing Microsoft Dynamics solutions, while also focusing on identifying and capitalizing on new business prospects within the client portfolio. Close collaboration with the Microsoft Dynamics teams in local country offices will be essential.
The role encompasses three primary components:
1.) Delivering Excellence for HSO International Clients
Oversee the comprehensive delivery of high-caliber Microsoft Dynamics (365 / AX / CRM / Office 365) technology transformation projects for international clients, whether as standalone engagements or as part of broader technology initiatives. Provide strategic guidance on enterprise solutions and collaborate with enterprise clients to enhance their business and information processes, maximizing the benefits of Microsoft Dynamics functionalities and technologies. Advise clients on the transformative potential of Microsoft Dynamics, including enterprise and customer operating models, service delivery, mobility, and process execution.2.) Cultivating New Business Opportunities
Establish and nurture relationships with all key stakeholders within assigned client accounts. Support business development and sales efforts, including proposals, bids, and contract negotiations. Assist in the creation of tailored, market-relevant Microsoft Dynamics offerings for international clients. Expand the presence of Microsoft Dynamics and create new opportunities with international clients by collaborating closely with other Senior Managers, Directors, and Executives across the organization.3.) Enhancing Practice & Capabilities
Contribute to the growth of the Microsoft Dynamics practice by sharing insights, developing thought leadership, and supporting the career aspirations of team members. Enhance the broader Technology Consulting practice through practice development initiatives, proposition creation, and individual & team training. Mentor junior team members, guiding their development in the roles of project and performance managers.Candidate Profile
The Ideal Candidate
We are looking for skilled individuals with a background in large-scale, international Microsoft Dynamics implementations. This prominent role within the team emphasizes client delivery while also supporting business development and sales origination.
Essential Soft Skills
Intellectually curious and proactive A natural collaborator with proven experience managing international teams Culturally sensitive and adept at operating across diverse geographies Creative problem-solver capable of navigating ambiguous situations Strong communication skills, both internally and externally Exceptional written and verbal presentation abilities Highly motivated with the capacity for self-management while remaining professional and approachable Able to bridge the gap between HSO Microsoft Dynamics solutions teams and client challengesTechnical Expertise
Comprehensive knowledge of Enterprise Resource Planning, Customer Relationship Management processes, and other critical business applications. Preferably holds one or more certifications related to configuration or pre-sales of AX or CRM Dynamics applications. Possesses a thorough understanding of how Enterprise and Customer services are delivered at the process level. Ideally holds at least one Programme / Project Management qualification (e.g., PRINCE2, MSP, MoR, MoP, 3PO, APMP). Capable of discussing current technology issues with clients and understanding market trends. Degree-educated or possessing a professional qualification, such as ACA or ACMA, is preferred. Proficient in Microsoft PowerPoint, Word, and Excel.Relevant Experience
We seek candidates with experience in:
Delivering Microsoft Dynamics (or similar enterprise/customer-focused technology) deployments, ideally with direct experience in D365, AX, or CE/CRM system design, build, and deployment. Configuration and project management expertise in enterprise software deployments. Executing large Microsoft Dynamics projects, either for in-house or external clients, throughout the entire project lifecycle. Managing cross-functional teams effectively. Engaging with senior-level client stakeholders, adept at handling challenging conversations and resolving issues. Coordinating multifaceted activities and deadlines, proactively anticipating challenges and pressure points.Additional Information
The willingness and ability to travel internationally (approximately three days per week) are essential for this role.
Additionally, candidates should be prepared to spend at least one day per month in our International office to foster critical internal relationships.
Why Choose HSO International?
Opportunities for Development and Growth
Join a leading provider of innovative enterprise business solutions and a distinguished Microsoft Global Solution Integrator that values your motivations, talents, and ambitions.
A Collaborative and Enjoyable Work Environment
Work in a professional and supportive atmosphere with colleagues who are committed to collaboration, as success is achieved through teamwork and enjoyment.
Competitive Compensation
Receive an attractive salary (both fixed and variable) along with excellent benefits, including a leased vehicle, laptop, and mobile phone.
Autonomy and Responsibility
Enjoy significant freedom and flexibility in organizing your workdays, particularly in shaping your career.
Learn more about Life at HSO International:
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