Order Management Specialist
2 weken geleden
About the Role
We are seeking a highly skilled Order Management Specialist to join our team at Projob. As an Order Management Specialist, you will be responsible for processing, monitoring, and coordinating all activities related to the order pipeline and short-term demand planning.
Key Responsibilities
- Coordinate with the shipping team on pre-planned shipments and process outbound cancellations promptly.
- Issue credit and debit notes and provide additional support for sales order requests, changes, and returns.
- Assess weekly risks associated with order fulfillment based on stock levels and sales plans, and communicate results to General Managers.
- Align with the sales team to ensure fair stock allocation and identify potential conflicts.
- Manage monthly allocation items with international partners, communicate product availability, and implement system limitations for critical items.
- Resolve weekly/monthly order interface issues and blocked deliveries promptly.
- Monitor and report system outages to internal IT teams, aiming for continuous process optimization.
- Collaborate with internal departments to improve customer satisfaction and system performance.
Requirements
- Previous work experience in a similar position, e.g., Order Operation and/or Short Term Demand Planning.
- Solid knowledge of order processing & monitoring using SAP system.
- Experience using a ticketing system or software.
- Excellent (proven) knowledge of data analytics & advanced Excel functionalities such as Pivot Tables and Power Query.
What We Offer
- A salary up to € 3,200,- based on experience.
- 13th month salary and 8% holiday allowance.
- Travel reimbursement per km by foot, bike or car. Full travel reimbursement for public transport.
- A healthy work-life balance with a full-time of 37.5 hours.
- Between 30 and 32 holiday days (based on a full-time contract).
- Hybrid working model, working from the office 3 days and the remainder from home.
- Budget to set up an ergonomic home office and reimburse internet costs.
Contact
Apply now and send your resume and a short motivation. Before we can introduce you to the client, we will invite you for an interview at our Projob office or online.
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