Order Management Specialist
4 weken geleden
We are seeking a highly skilled and detail-oriented Order Management & Demand Planning Analyst to join our team at Projob B.V. As an Order Management & Demand Planning Analyst, you will be responsible for processing, monitoring, and coordinating all activities related to the order pipeline and short-term demand planning.
Your Key Responsibilities
- Coordinate with the shipping team on pre-planned shipments and process outbound cancellations promptly.
- Issue credit and debit notes and provide additional support for sales order requests, changes, and returns.
- Assess weekly risks associated with order fulfillment based on stock levels and sales plans, and communicate results to General Managers.
- Align with the sales team to ensure fair stock allocation and identify potential conflicts.
- Manage monthly allocation items with international partners, communicate product availability, and implement system limitations for critical items.
- Resolve weekly/monthly order interface issues and blocked deliveries promptly.
- Monitor and report system outages to internal IT teams, aiming for continuous process optimisation.
- Collaborate with internal departments to improve customer satisfaction and system performance.
Your Workplace
You'll be part of the Sales Support Center, working closely with a team of professionals dedicated to delivering exceptional sales backoffice services across 18 subsidiaries and over 60 international partners. The team is led by the Team Lead Sales Order Desk, and together, you'll strive to exceed customer expectations through process optimisation and effective communication.
What We Offer
Joining Projob B.V. means being part of an organisation that values innovation, efficiency, and environmental responsibility. You will receive:
- A salary up to € 3.200,- based on experience.
- 13th month salary and 8% holiday allowance.
- Travel reimbursement per km by foot, bike or car. Full travel reimbursement for public transport.
- A healthy work-life balance with a full-time of 37.5 hours.
- Between 30 and 32 holiday days (based on a fulltime contract).
- Hybrid working model, working from the office 3 days and the remainder from home.
- Budget to set up an ergonomic home office and reimburse internet costs.
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