Huidige banen gerelateerd aan Technical Customer Support Specialist - Utrecht, Utrecht - Channable
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Technical Customer Support Specialist
2 maanden geleden
We are seeking a highly skilled Technical Customer Support Specialist to join our Benelux team. As a key member of our Support department, you will be responsible for providing exceptional customer experience to our clients across the Benelux region.
Key Responsibilities- Provide timely and effective technical support to customers via various channels, including email, phone, and chat.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain in-depth knowledge of our product and services to effectively address customer inquiries.
- Work closely with the onboarding team to ensure seamless customer onboarding and adoption.
- Participate in training and development programs to enhance technical skills and stay up-to-date with industry trends.
- Excellent written and spoken Dutch language skills (C2 level) with a good command of English.
- Minimum 2 years of experience in technical support or a related field.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and interpersonal skills.
- Availability to work at least 4 days a week (32 hours).
- A competitive salary range of €2,800 per month (based on 40 hours) with a clear career and salary structure.
- Extra 8% holiday allowance and company-wide bonus.
- Annual L&D budget of €1,000 to spend on professional development.
- Flexible hybrid working policy with 2 days in the office and 3 days remote work.
- 26 vacation days + 2 reload days based on 40 hours.
- 3-week-long workcation and flexible working hours.
Channable is a global leader in Multi-Channel Retail Management, with a strong presence in the Benelux region. We offer a dynamic and inclusive work environment with opportunities for growth and development. If you are passionate about delivering exceptional customer experience and have a strong technical background, we encourage you to apply for this exciting opportunity.
