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About FareHarbor
FareHarbor is dedicated to enhancing experiences for everyone. Established in Hawaii, we provide robust tools that empower our clients in various sectors such as recreational activities, cultural institutions, culinary experiences, and events to thrive and expand.
With a vast network of over 20,000 clients across more than 90 countries, we stand as the largest entity in our field, collaboratively shaping the future of travel.
Our team comprises a global 'Ohana of over 700 individuals, united by a passion for innovation, a willingness to embrace challenges, and a commitment to delivering value in the experiences sector.
Core Values of FareHarbor:
- Prioritize Client Needs
- We Are One 'Ohana
- Foster Curiosity and Learning
- Take Ownership
- Uphold Integrity
- Welcome Challenges
Why Choose FareHarbor?
The inception of FareHarbor was driven by an unwavering passion. Transforming a startup into the leading global reservation software for tours, activities, and attractions required relentless dedication and vision. We take pride in assisting over 20,000 businesses worldwide in achieving success and enabling entrepreneurs to realize their aspirations.
Our true success lies in our people—the Ohana.
Each new feature launched and every client onboarded is supported by a dedicated team filled with enthusiasm, energy, and a drive to succeed. We encourage our team members to bring their authentic selves to work, express their creativity, and contribute their unique perspectives. We prioritize health and wellbeing, providing our people with the freedom and trust to learn, innovate, collaborate, and grow. Mistakes are seen as opportunities to learn, and we come together to improve continuously.
From day one, you will have a voice and a space to make an impact. We celebrate our achievements and eagerly embrace new challenges ahead.
About the Role
The FareHarbor Technical Support Team is seeking enthusiastic, hardworking individuals who are comfortable with technology. Our Technical Support team is dedicated to exceeding client expectations daily. The precision, efficiency, analytical skills, and personal attention provided by our team distinguish us from other technical support teams in the industry. We ensure client satisfaction by delivering tailored, technical solutions around the clock, committed to offering the best FareHarbor experience.
Responsibilities:
- Become proficient in FareHarbor and stay updated on new feature releases.
- Manage inbound and outbound support inquiries via email and phone.
- Deliver exceptional support by actively listening, understanding issues, and resolving complex problems.
- Collaborate with various teams to meet client needs.
- Provide constructive feedback to the development team.
- Contribute to FareHarbor's help documentation.
- Assist in developing, refining, and implementing standard operating procedures.
Requirements:
- Strong commitment to delivering top-notch customer and technical support.
- Ability to work collaboratively and effectively with others.
- Comfortable in a fast-paced, goal-oriented environment.
- Tech-savvy, patient, detail-oriented, and eager to solve problems.
- Excellent verbal and written communication skills in Dutch and English.
- Flexible shifts and availability to work on weekends and holidays.
- Bilingual: English and Dutch.
- Legally authorized to work in the European Union.
Bonus Qualifications:
- Experience with Zendesk.
- Background in customer or technical support.
- Familiarity with the travel industry.
Benefits:
- Comprehensive leave benefits including parental and bereavement leave.
- Pension Plan.
- Central location.
- Wellness benefits including subscriptions and webinars.
- Hybrid work environment.
- Educational opportunities.
- Team-building events and social hours.
- Generous vacation policy.
