Huidige banen gerelateerd aan Senior Manager Customer Experience Design Lead - Amsterdam, Noord-Holland - Apt Resources
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Senior Manager, Customer Experience Lead
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Head of Customer Experience Lead
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Floor Manager
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Customer Experience Strategist
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Senior Manager Customer Care Sales Europe
1 maand geleden
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Senior Digital Product Design Lead
1 week geleden
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Senior Design System Lead
1 week geleden
Amsterdam, Noord-Holland, Nederland Adyen VoltijdAbout AdyenAdyen is a financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. With a strong focus on innovation and customer satisfaction, Adyen empowers businesses to achieve their ambitions faster.About the RoleAs the Team Lead for Design Systems, you will be responsible for...
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Senior UI/UX Design Lead
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Digital Senior Product Designer
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Customer Experience Innovation Lead
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Product Experience Lead
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Senior Manager, Quality Assurance Lead
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Senior Customer Experience Specialist
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Senior Design Manager
2 weken geleden
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Senior UI/UX Design Manager
2 weken geleden
Amsterdam, Noord-Holland, Nederland STAFIDE VoltijdKey Responsibilities:As a Senior UI/UX Design Manager at STAFIDE, you will oversee the quality assurance process to ensure adherence to coding standards and best practices. You will participate in technical discussions and reviews, create detailed work plans, and monitor schedules to ensure timely delivery while maintaining high-quality standards.Your...
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Senior UI/UX Design Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland STAFIDE VoltijdJob Summary:STAFIDE is seeking a highly skilled Senior UI/UX Design Manager to lead our design team in creating innovative and user-centered solutions. As a key member of our team, you will be responsible for overseeing the quality assurance process, ensuring adherence to coding standards and best practices, and actively participating in technical...
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Senior Manager Retail Differentiated Formats Lead
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Senior Design System Lead
4 weken geleden
Amsterdam, Noord-Holland, Nederland Adyen VoltijdAbout AdyenAt Adyen, we're redefining the way businesses move money. As a leader in the financial technology industry, we provide a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.We're a team of motivated individuals who tackle unique technical challenges at scale and solve them as a...
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Store Operations Manager
3 dagen geleden
Amsterdam, Noord-Holland, Nederland The Body Shop International Limited VoltijdLead the Way in Retail ExcellenceWe are seeking an inspirational Store Manager to drive retail excellence, deliver strong sales results, and provide an engaging customer experience. The ideal candidate will have a passion for beauty retail and people leadership, with experience in controlling and meeting sales and performance targets.About the RoleThis is a...
Senior Manager Customer Experience Design Lead
2 maanden geleden
{"Responsibilities": {"Strategic": ["Develop and implement customer experience strategies that align with the airline's brand vision and values.", "Lead research-based design efforts to improve current products and services, and generate new experience concepts across all customer journey touchpoints.", "Champion excellence in customer experience across all product and service offerings.", "Work with operations teams to establish engagement standards that maintain the experience proposition while adapting to different standards for operational efficiency.", "Define and develop customer-facing products for each cabin class, ensuring service concepts and standards align with guest demographics and profiles.", "Use business intelligence and other stakeholder input to stay informed about customer profiles, market trends, and operational changes to drive service improvements.", "Contribute to the development of the airline's digital experience across the customer journey, ensuring a cohesive and impactful user experience that delivers commercial benefits.", "Act as the custodian for the end-to-end customer journey."]}, "Operational": ["Translate new service concepts into operational processes, considering factors such as aircraft type and lounge environments.", "Develop and lead the implementation of service standards, procedures, and processes.", "Foster collaboration between operational departments to ensure aligned service standards are consistently delivered.", "Plan and implement medium to long-term service initiatives, ensuring all operational teams are aligned and customer satisfaction is monitored for brand impact.", "Oversee cabin crew complement, market trends, F&B, hotel trends, and airline benchmarking to achieve best-in-class status.", "Create information for customer service teams to understand and embrace the airline's product and service concepts, enhancing their ability to promote these offerings.", "Analyze CRM data to scientifically and intuitively meet customer expectations.", "Set and implement KPIs to drive continuous improvement through methods such as mystery shopping and customer feedback.", "Ensure products and services align with brand values and maintain high standards.", "Nurture a customer-centric design team, fostering design-led thinking through brainstorming sessions, design reviews, and workshops.", "Ensure synergies between inflight and ground services by managing relevant stakeholders and resolving challenges.", "Translate product and service strategy into development, creating design briefs and project plans for internal and external use.", "Anticipate development requirements and inform relevant business areas to ensure timely delivery.", "Champion commercial and fiscal responsibility in decision-making processes.", "Develop brand partnerships to offer bespoke experiences for customers.", "Identify cost management opportunities through continuous monitoring of products and services.", "Document projects consistently as a key management tool, providing status updates to management and other stakeholders, and highlighting any associated risks."]}, "Requirements": {"Minimum Qualifications": ["Minimum Bachelor's Degree or equivalent.", "Over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline.", "Proven experience in Customer Experience Design at a major international airline.", "Advanced understanding of hospitality processes, procedures, and standards.", "Advanced understanding of F&B and onboard services.", "Experience developing inspirational, elegant, and successful products for airlines, hotels, or other hospitality companies.", "Advanced understanding of customer experience and customer journeys.", "Excellent ability to communicate and translate vision into concepts and contexts.", "Able to work anywhere in the GCC."]}, "Benefits": ["TBD"]}
