Customer Service Representative
5 dagen geleden
About the Role
The Customer Service Specialist for the BeNeLux region plays a pivotal role in delivering exceptional customer experiences and operational efficiency across Belgium, Luxembourg, and the Netherlands. This role is responsible for managing customer inquiries, order management, invoiced to cash processes, and customer pro-active sales support.
Key Responsibilities
- Manage communication channels and handle customer inquiries and complaints, including medical inquiries, vigilance reports, and product inquiries.
- Manage inbound and outbound customer sales/service in Dutch, French, and English.
- Process and manage orders and product returns, ensuring on-time delivery and handling any irregularities in order processing.
- Maintain customer data and conduct debtor control and research.
- Handle and respond to customer complaints and issues, providing resolution or escalating the issue to the appropriate department if needed.
- Handle and allocate medical questions for cosmetics, prescription, and aesthetics products.
- Build and maintain strong relationships with customers by providing excellent customer service in terms of inbound, outbound, upselling, and cross-selling.
- Maintain accurate documentation of customer interactions and transactions.
- Stay up-to-date with product knowledge to ensure customers receive accurate and timely information.
- Collaborate with other departments to ensure customer satisfaction.
- Attend training sessions and meetings as required.
- Process orders, returns, and exchanges in accordance with company policies.
- Initiate changes in processes concerning customer care with the sole purpose of improving customer satisfaction.
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