Agile CX Lead for Global Banking

5 dagen geleden


Amsterdam, Noord-Holland, Nederland ING Voltijd

Company Overview

BMG is a niche bank offering customized global liquidity management solutions to multinational corporate companies worldwide. The company serves its client base with an integrated range of liquidity and information management services, backed by high professionalism and personal service.

Salary and Benefits

We offer a salary tailored to your qualifications and experience, ranging from €80,000 to €120,000 per year. Additional benefits include:

  • 36 or 40 hour workweek
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek
  • Diversity leave: 3 days per year (1.5 paid, 1.5 unpaid)
  • CSR days: up to 2 days per year to actively engage in society by volunteering
  • 13th month salary
  • 8% Holiday payment
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Mobility card
  • Attractive pension scheme
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation

Job Description

As a Lead Change CX Agility at BMG, you will be part of our growing, energetic, international team located in Amsterdam. You will lead 5-10 Customer Journey Experts (CJEs) who develop, implement, and maintain the BMG product portfolio and services to support achieving an optimum experience for BMG's global customers.

You will work closely with the Head Change, CX & Agility and other Leads to ensure the customer interactions strategy and delivery of complex change initiatives for BMG globally. Your responsibilities include people management and development, driving continuous improvement, and setting standards for developing craftsmanship/knowledge in the field of expertise.

The remainder of your time will be spent on customer journey related work, collaborating with your squad and business representatives to design, develop, and implement improvements based on fact-based (customer) insights.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A master degree (preferably in Business Administration, Finance, or Economics)
  • 6-10+ years relevant international work experience
  • Customer Journey Expert and a proven track record in customer journeys analytics
  • Know-how in transaction banking
  • Proven track record in heading teams and developing high-performing teams, preferably in a Change and CX environment
  • Experience with delivery, IT, and agility
  • Analytical strength and experience in structuring complex problems and handling changes
  • Ability to interpret strategy and policy to set and deliver objectives within medium to long term time frames
  • Strong organizational sensitivity and communication skills at all levels of the organization

Location

This position is based in Amsterdam, the Netherlands. We require current residency in the Netherlands.



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