SAP Support Specialist
1 maand geleden
The SAP Support Analyst will be part of the Service Delivery Organization, responsible for maintaining all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, the SAP analyst will analyze tickets raised by users and provide response/resolution to the user or work with concerned teams/3rd party providers to resolve issues within Operational/Service Level Agreement limits.
Key Responsibilities- Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
- Assume full ownership of support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
- Provide technical input in support of audit requests, as needed.
- Follow regulatory compliance and Security standards.
- Partner with other process and system experts to identify and implement business process continuous improvements opportunities.
- Minimum 5 years' experience in one or more SAP modules; Experience with S/4HANA highly preferred.
- Must have deep knowledge of S4 HANA embedded PPDS (PPDS on S4HANA) or SAP APO PPDS, Flexible planning, MRP Live, demand management, capacity requirement planning, CIF error handling, inter company stock transfer planning, subcontracting etc.
- Strong knowledge in setting up various kind of planning processes (Make to Stock, ETO, CTO) and integration with other planning solution i.e., IBP, APO & third-party planning solutions.
- Must have expertise with SAP S/4 HANA PP-PI solutions covering the following processes: working with process messages, master recipes with process instructions, PI sheets and production execution using interface with MES, production scheduling, capacity planning, backflushing, subcontracting, shop floor operations and batch management; experience in process manufacturing industry will be an added advantage.
- Must have experience with production planning processes, PPPI master data and relevant configuration i.e., MRP, Demand management, capacity planning, ATP, MTO, MTS etc.
- Experience of integration knowledge with SAP QM, SAP EWM and Manufacturing Execution Systems (MES) using PI/PO as middleware; experience with ALE/EDI IDoc's, file-based interface, MES integration, recovery of failed batch Jobs & Inbound & Outbound RFC & Queues.
- Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve tickets within Operational/Service Level Agreement limits.
- High analytical and problem-solving skills in SAP PP to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of 'business as usual' items in lieu of proposed RICEFW as well as its relevance on Master Data requirements.
- Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements
- Ability and willingness to travel by auto and air as needed to achieve business objectives
- Bachelor's degree related to Information Systems, Business, or other relevant academic discipline
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