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Customer Service Representative

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Amsterdam, Noord-Holland, Nederland BESTSELLER Voltijd
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Amsterdam. As a German Language Specialist, you will be responsible for providing exceptional customer service to our clients across the globe.

Key Responsibilities
  • Communicate effectively with customers via various channels, including chat, email, and phone.
  • Investigate customer inquiries and resolve issues in a timely and professional manner.
  • Develop and maintain in-depth knowledge of our products and services.
  • Process customer orders and handle returns, exchanges, and refunds.
  • Identify and prevent fraudulent activity.
  • Collaborate with internal stakeholders to ensure seamless customer experience.
  • Stay up-to-date with industry trends and best practices.
Requirements
  • Fluent in English and German, with additional languages a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience in customer service or a related field is a plus.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.
About BESTSELLER

BESTSELLER is a global fashion company with a strong presence in the e-commerce market. We are committed to providing exceptional customer service and building long-term relationships with our clients.