Huidige banen gerelateerd aan Customer Service Representative - Amsterdam, Noord-Holland - Undutchables
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative French
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Customer Service Representative
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Customer Service Representative
2 dagen geleden
Amsterdam, Noord-Holland, Nederland Ministerie van Defensie VoltijdAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers.ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints in a timely and professional mannerProvide product...
Customer Service Representative
2 maanden geleden
We are seeking a highly skilled Technical Support Representative to join our team at Undutchables. As a key member of our customer support team, you will be responsible for providing top-notch support to our German and English speaking customers.
Key Responsibilities:
- Customer Support: Provide 1st and 2nd line support to customers via various communication channels, ensuring timely and effective resolution of their issues and queries.
- Onboarding and Integration: Welcome new customers and seamlessly integrate them into our e-commerce platform, ensuring a smooth and hassle-free experience.
- Mentorship and Training: Guide and mentor junior technical support staff, sharing your expertise and knowledge to help them grow and develop in their roles.
- Escalation and Complex Support: Handle escalated cases and complex technical support issues, working closely with our development, product, and customer success teams to resolve problems efficiently.
- Process Improvement: Contribute to the continuous improvement of our platform and company operations, identifying areas for growth and suggesting innovative solutions.
- Collaboration and Communication: Work closely with our development, product, and customer success teams to resolve problems, ensuring clear and effective communication throughout the process.
Requirements:
- Language Skills: Fluency in German and English is essential for this role.
- Experience: A minimum of 4 years of experience in technical support or a related field, preferably with experience in e-commerce or SAAS.
- Skills: Excellent troubleshooting and product configuration/integration skills, with a strong ability to work independently and as part of a team.
- Availability: Willingness to work approximately once a week in the evening/weekend.
- Personal Qualities: Clear communication skills, a supportive and flexible attitude, and a proactive approach to problem-solving.