Commercial Support Specialist

1 maand geleden

Den Haag, Zuid-Holland, Nederland Aegon Voltijd

About the Role

We are seeking a highly skilled Commercial Support Analyst to join our team. As a Commercial Support Analyst, you will be responsible for providing exceptional client service and support to our clients and prospects.

Key Responsibilities

  • Be the office-based point of contact for your portfolio of clients/prospects.
  • Responsible for the smooth operation of Commercial Support activities - monitoring the departmental email box and carrying out follow up actions.
  • Ensure all client requirements, enquiries and requests are dealt with professionally, accurately, and within agreed timescales.
  • Contribute to ensuring that within EMEA, the client perspective is always considered in decision making.
  • Support Relationship Management and Sales Activities.
  • Responsible for supporting clients requests regarding operational questions.
  • Provide support in sales processes for all clients, as required.
  • Contribute as required to input into sales pitches, product amendments and new product launches as required based upon your experience and knowledge of your clients.
  • Build and develop relationships with key client contacts and maintain strong Utilise and update SalesForce to ensure your own knowledge of your clients and encourage this in others within the team and elsewhere in the firm.
  • Support activities related to Customer Due Diligence/Know Your Client, Client Events and Client Communication.

Process Ownership

  • Develop and maintain appropriate procedures to ensure client regulatory and contractual deliverables are met.
  • Identify any weaknesses in our ability to deliver to a high standard, and actively seek, develop and implement pragmatic solutions, driving change both within the Institutional team and elsewhere in the organisation as necessary to achieve high standards of client service at all times.
  • Participate as required in project work.

Risk & Control

  • Ensure that you have the appropriate skills, knowledge and network to carry out your role effectively, by gaining the necessary training and mentoring and actively exchanging operational, product and client knowledge with your colleagues in the team and elsewhere in the firm.
  • Participate in audits carried out by internal AAM auditors, discuss the findings with the auditors and implement audit findings within stated timeframes.
  • Responsible for handling requests from auditors of clients.
  • Participate in Risk Control Self Assessments (RCSA) and execute assigned actions.
  • Responsible for compliance with the regulatory and legislative regime as it impacts your role and for ensuring that risks are identified, reported and managed accordingly.

Qualifications, Skills and Experience

  • A completed bachelor degree in Finance, Business Investment of Economic and 0-3 years of work experience.
  • Good knowledge of the market place and of the wider investment world, including investment markets.
  • Excellent level of numeracy.
  • Excellent communications skills (verbal and written), in Dutch an English is a must.
  • Customer oriented and data driven.
  • Team player with a sense of humour.

What We Offer

  • You will be earning a competitive monthly salary.
  • A healthy balance between working in and out of the office. And the possibility to work (temporarily) from abroad (in agreement with your manager).
  • Plenty of scope and budget for your personal development.
  • A minimum of 27 holiday days.
  • Reimbursement of your travel expenses.
  • An excellent pension scheme.

About Aegon Asset Management

Aegon Asset Management (Aegon AM) is a leading global investor. Our 389 investment professionals manage and advise on assets of US $321 billion for a global client base of pension plans, public funds, insurance companies, banks, wealth managers, family offices and foundations.

We organize our firm around four investment platforms: fixed income, real assets, equities and multi-asset & solutions, which includes a fiduciary and multi-manager business. Each investment platform has dedicated teams with deep asset-class expertise, organized globally and committed to maximizing client benefit from their specialist areas.

We are an international business: Our 1,200 employees work from 13 locations across Europe, the Americas and Asia. We share a common belief in fundamental, research-driven active management, underpinned by effective risk management and a commitment to responsible investment.

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