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Client Delivery Manager

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Jobs for Humanity Voltijd
About the Role

We are seeking an experienced Client Relationship Manager II to join our team at Jobs for Humanity. As a key member of our Client Service Management team, you will be responsible for managing client relationships and delivering exceptional service to our clients in the financial services industry.

Key Responsibilities
  • Act as an escalation point between clients and support teams.
  • Develop strong working relationships with assigned clients and internal stakeholders.
  • Manage the service component of the client relationship, including client onboarding, contract negotiations, and contract management.
  • Conduct regular status calls with clients to discuss key service topics and review projects in their queue.
  • Monitor service level/availability management reports to identify trends and contact appropriate product areas as needed.
  • Identify opportunities to provide additional products, services, or resources to clients and refer to managing directors/relationship managers.
  • Participate in business reviews to learn about clients' strategic direction and gain a good understanding of the products and services offered by Jobs for Humanity.
Requirements
  • Experience in a client service management/service delivery management role.
  • Experience working in the BFSI sector, with knowledge of reconciliations and IntelliMatch preferred.
  • Good Excel and presentation skills.
  • Knowledge of technical support required.
  • Product support experience is an added benefit.
  • Good working knowledge of Jobs for Humanity systems and the industries in which we compete.
Qualifications
  • Bachelor's degree in business or a related field or the equivalent combination of education, training, or work experience.
  • ITIL certification preferred.
Competencies
  • Fluent in English, with the ability to communicate ideas both verbally and in writing in a clear, concise, and professional manner.
  • Self-starter with a team mindset, able to work as part of a global team.
  • Customer service and team focus.
  • Ability to handle projects commensurate with job expectations.
  • Ability to work effectively with minimum supervision, with a strong sense of ownership.
  • Requires human relations, negotiation, and documentation skills.
  • Team skills, including the ability to establish and maintain effective working relationships both internally and externally.