Client Success Manager
3 uur geleden
We are seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for fostering strong relationships with our clients, delivering exceptional service, and driving operational success.
Key Responsibilities:- Client Relationship Management: Lead operational tasks in collaboration with Key Account Management and Operations to ensure seamless delivery of our products.
- Project Leadership: Initiate and coordinate cross-functional teams for client-specific and improvement projects to enhance service quality and operational efficiency.
- Stakeholder Engagement: Establish and maintain robust relationships with key operational stakeholders on the client side to ensure alignment and satisfaction.
- Innovation and Optimization: Actively contribute to product development by identifying opportunities for optimization, developing new processes, and supporting the execution of business unit strategies.
- Meeting Facilitation: Play a crucial role in client meetings, both by contributing and leading operational discussions to ensure client needs are met and expectations are exceeded.
- Networking: Develop and maintain a comprehensive internal and external network to enhance operational task management and client service delivery.
- Educational Background: HBO or university degree.
- Professional Experience: At least 2 years of relevant experience in account management or customer success within the Payments or Debt Collection industry.
- Personality Traits: High-energy, efficient, with a robust 'get-things-done' mentality.
- Communication Skills: Exceptional ability to communicate and collaborate effectively; a social connector both internally and with clients.
- Working Style: Independent and structured approach to tasks.
- Language Proficiency: Fluency in Dutch and English, both written and spoken.
- We offer a competitive salary with a non-contributory pension.
- We want to grow together. With trainings from the Riverty Academy and individual training opportunities we support your development.
- Our flexible working arrangements empower you to blend on-site collaboration with remote work, tailoring your professional experience to suit your lifestyle.
- Because we appreciate what you do. For us. For our customers. Check our many employee discounts. To sweeten your everyday life.
- Take time for yourself and your health: fresh fruit every day and free access to Webinars, health checks and 1-on-1 consultations and mindfulness exercises with a psychologist.
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