Senior Customer Success Manager
1 maand geleden
About Us
Software Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. Our mission is to make the world a better place by helping developers and organizations create qualitatively better software.
Job Summary
We are seeking a Senior Customer Success Manager to join our Amsterdam-based team. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences, driving customer satisfaction, and expanding our services within the customer portfolio.
Key Responsibilities
- Manage all customer processes, including onboarding, planning, training, and project management.
- Ensure accurate and up-to-date administration of the project portfolio in FinancialForce.
- Guide clients in building their maturity in software quality assurance.
- Educate Customer Success Managers on best practices relevant to the job.
- Identify skills and competencies needed for account delivery and expansion.
- Train and develop other Customer Success Managers to improve their support and client relationship management skills.
- Create and facilitate a Customer Success community for knowledge sharing and learning.
- Develop a vision for Customer Success moving forward in SIG and create a support base for this.
- Ensure adherence to SIG's security policies and procedures.
Requirements
- Master's degree, preferably in Business and IT.
- 8+ years of relevant work experience in IT.
- Technical savvy, flexible, and creative.
- Ability to spot commercial opportunities.
- Excellent interpersonal skills and a motivated team player.
- Analytical, ability to learn quickly, and geared to problem-solving.
- Opinionated, strong listener, seeking to understand first.
- Very customer-focused through a service mentality, both internally and externally.
- Proactive attitude, self-starting, and self-motivated.
- Excellent command of the Dutch and English language, verbal and written.
What We Offer
You will receive an intensive onboarding program on SIG's proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.
About the Role
This is a unique opportunity to join a dynamic team and contribute to the growth and success of Software Improvement Group. If you are a motivated and customer-focused individual with a passion for software quality assurance, we encourage you to apply for this exciting role.
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