Senior Customer Success Manager

3 weken geleden

Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd

About the Role

We are seeking a Senior Customer Success Manager to join our team at Software Improvement Group. As a Senior Customer Success Manager, you will be responsible for ensuring the successful long-term engagement of our clients with our software solutions.

Key Responsibilities

  • Manage all customer processes, including onboarding, planning, training, and project management.
  • Develop strong narratives to deliver advice in line with customers' business goals.
  • Proactively develop initiatives to improve long-term customer intimacy and general organizational improvement.
  • Guide clients in building their maturity in software quality assurance.
  • Identify skills and competencies needed for account delivery and expansion.
  • Train and develop other Customer Success Managers to improve their support and client relationship management skill set.
  • Create and facilitate a Customer Success community where sharing knowledge and learning from one another are key.
  • Develop a vision on Customer Success moving forward in Software Improvement Group and create a support base for this.

Requirements

  • Master's degree, preferably on the edge between Business and IT.
  • 2+ years of relevant work experience in IT.
  • Expected to be technically savvy, flexible, and creative.
  • Ability to spot commercial opportunities.
  • Excellent interpersonal skills and a motivated team player.
  • Analytical, ability to learn quickly and geared to problem solving.
  • Opinionated, strong listener, seeking to understand first.
  • Very customer focused through a service mentality, both internally and externally.
  • Proactive attitude, self-starting and self-motivated.
  • Excellent command of the Dutch & English language, verbally & written.

About Us

Software Improvement Group is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software.

What We Offer

You will receive an intensive onboarding program on our proprietary toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions.

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