Senior Customer Success Leader

1 week geleden

Amsterdam, Noord-Holland, Nederland Amplitude Voltijd
{"Role Overview

As a Senior Customer Success Architect at Amplitude, you will be responsible for driving the adoption and expansion of our digital analytics platform. Your goal will be to help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.

Key Responsibilities

* Partner with our Customer Success Managers to drive the adoption and expansion of Amplitude.
* Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes.
* Develop a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, data governance, and dashboarding.
* Serve as a trusted technical and strategic advisor for our customers.
* Gather, organize, and report trends and customer insights to evolve our business and impact our strategic priorities.
* Collaborate cross-functionally with teams like Sales, Product Engineering, Platform Support, and Customer Success to deliver tangible business outcomes to our customers.

Requirements

* At least 5 years of customer-facing consulting experience, with a demonstrated record of successfully engaging with enterprise accounts.
* Experience in program management executing transformational programs and change management at large companies.
* Familiarity with SQL or RESTful APIs.
* Familiarity with CDPs, Data Warehousing, Data Analytics, and/or AB Testing solutions.
* Execution and customer service-oriented skills; ability to effectively prioritize and complete customer deliverables in alignment with customer objectives to ultimately drive customer outcomes.
* Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
* Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.

Preferred Qualifications

Fluent French language is a plus.

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