Customer Success Team Leader

3 weken geleden


Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

As a Customer Success Team Leader at Page Personnel, you will be responsible for leading a team of 6 people across multiple business lines, focusing on delivering exceptional end-to-end customer experiences from order entry to delivery. This dual role encompasses both Customer Service and Logistics leadership, primarily supporting the EMEA region.

Key Responsibilities:

  • Ensure timely and accurate order management from entry to customer shipment.
  • Oversee daily operations of the Customer Service department.
  • Manage logistics tasks, ensuring shipments are created, tendered, and dispatched correctly.
  • Monitor third-party carrier performance to ensure on-time delivery.
  • Foster proper staffing, development, and motivation of team members.
  • Enhance departmental effectiveness and efficiency.
  • Collaborate with sales teams to support daily tasks.
  • Coordinate monthly and quarterly order management closing activities.
  • Lead projects within the Customer Service and Logistics departments.
  • Build strong relationships with internal stakeholders and external customers.
  • Handle complaint management and support audit activities.

Team Overview:
You will be joining a newly established team of six, where you will guide and mentor the group while overseeing the project of setting up and effectively running the department. As it is being newly implemented, you will need to advise on and implement efficient and effective workflows to ensure smooth operations.

Customer Satisfaction:
Commit to improving customer satisfaction through proactive engagement and resolution.


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