Customer Success Engineer

1 week geleden


Amsterdam, Noord-Holland, Nederland HSD Campus Voltijd

Job Title: Customer Success Engineer

Job Summary:

We are seeking a highly skilled Customer Success Engineer to join our team at EclecticIQ. As a Customer Success Engineer, you will be responsible for providing technical support to our customers after a sale. You will work closely with our customers to build strong relationships and ensure customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person meetings
  • Work with customers to identify and resolve technical issues
  • Develop and maintain strong relationships with customers to ensure customer satisfaction
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • 5+ years of experience in a technical support role
  • Strong technical skills, including knowledge of RHEL, Bash scripting, and Ansible
  • Experience with network troubleshooting tools, such as tcpdump and wireshark
  • Foundational knowledge of enterprise open-source databases, such as Elasticsearch and PostgreSQL
  • Experience with enterprise security products, including SIEM and SOAR

Preferred Qualifications:

  • Native-level Dutch skills and proficiency in English
  • Experience working with high-profile and high-demanding clients

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a leading European cybersecurity vendor
  • Flexible work hours and remote work options
  • Professional development opportunities

About Us:

EclecticIQ is a leading European cybersecurity vendor operating worldwide with teams across Europe, the UK, and North America. We are committed to supporting families and parents, and offer flexible work hours and remote work options.


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