Senior Customer Success Architect
1 maand geleden
Amplitude is a leading digital analytics platform that empowers companies to unlock the full potential of their products. With over 2,300 customers, including prominent brands like Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, Amplitude helps businesses gain valuable insights into customer behavior and make data-driven decisions.
Job DescriptionWe are seeking a Senior Customer Success Architect to join our team in the EMEA region. As a key member of our Customer Success organization, you will play a crucial role in driving the adoption and expansion of Amplitude among our customers. Your primary responsibility will be to partner with our Customer Success Managers to ensure that our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.
Key Responsibilities- Partner with Customer Success Managers to drive adoption and expansion of Amplitude.
- Become an expert in our Digital Analytics Platform to guide customers in integrating Amplitude into additional data flows and business processes.
- Develop mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, data governance, and dashboarding.
- Serve as a trusted technical and strategic advisor for our customers.
- Gather, organize, and report trends and customer insights to evolve our business and impact strategic priorities.
- Collaborate cross-functionally with teams like Sales, Product Engineering, Platform Support, and Customer Success to deliver tangible business outcomes to our customers.
- At least 5 years of customer-facing consulting experience with a demonstrated record of successfully engaging with enterprise accounts.
- Experience in program management executing transformational programs and change management at large companies.
- Familiarity with SQL or RESTful APIs.
- Familiarity with CDPs, Data Warehousing, Data Analytics, and/or AB Testing solutions.
- Execution and customer service-oriented skills with the ability to effectively prioritize and complete customer deliverables in alignment with customer objectives.
- Excellent verbal and written social, presentation, and interpersonal skills with the ability to explain complex technical concepts to stakeholders with varying experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards change.
- Fluent French language skills.
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