Strategic Customer Success Architect
3 weken geleden
Job Title: Principal Customer Success Architect
About the Role:
We are seeking a highly experienced Principal Customer Success Architect to join our Customer Outcomes team at ServiceNow. As a key member of our team, you will be responsible for developing executive relationships across a set of customers and improving the value they obtain from our platform.
Key Responsibilities:
- Develop and maintain executive relationships to maximize ServiceNow's presence and influence in customers.
- Lead a multi-disciplined team to deliver value to customers through our Impact product.
- Deliver ongoing consultative support and ServiceNow best practices to complex customer environments.
- Coach and/or sponsor emerging customers.
- Provide thought leadership into global best practices and frameworks.
Requirements:
- Over 12 years of experience providing advisory and thought leadership in customer success, professional services, and consultancy.
- Held leadership roles in management consulting at renowned firms, focusing on technology-driven transformations.
- Deep passion for customer engagement, particularly in navigating complex business landscapes.
- Proven track record in building and nurturing relationships across matrices.
What We Offer:
At ServiceNow, we offer a dynamic and inclusive work environment that values flexibility and trust. We are an equal opportunity employer and welcome applications from diverse candidates.
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