Customer Success Architect, XSIAM

4 dagen geleden


Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

Job Summary

We are seeking a highly skilled Customer Success Architect to join our team at Palo Alto Networks. As a key member of our customer success team, you will be responsible for empowering our clients to prevent successful cyberattacks and simplify and strengthen security processes.

Key Responsibilities

  • Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle.
  • Act as the product SME, assisting customers with their product questions and technical requirements.
  • Collaborate with product and engineering teams to ensure our customers and partners get the most out of our products.
  • Drive product adoption by utilizing new features and developing additional innovative use cases.
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume.

Requirements

  • Experience as a Security Incident Responder or SOC analyst/manager.
  • Experience with development and maintenance of scripts in Python, JavaScript, or PowerShell.
  • Experience with security design and architecture, content development, workload automation, and use-cases.
  • Familiarity with cloud technologies, providers, and attack surface management.
  • Excellent collaboration and communication skills.
  • Ability to work under pressure and prioritize tasks accordingly.

About Us

Palo Alto Networks is a leading cybersecurity company that is committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and are an equal opportunity employer.



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