Customer Success Architect, XSIAM
4 dagen geleden
Job Summary
We are seeking a highly skilled Customer Success Architect to join our team at Palo Alto Networks. As a key member of our customer success team, you will be responsible for empowering our clients to prevent successful cyberattacks and simplify and strengthen security processes.
Key Responsibilities
- Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle.
- Act as the product SME, assisting customers with their product questions and technical requirements.
- Collaborate with product and engineering teams to ensure our customers and partners get the most out of our products.
- Drive product adoption by utilizing new features and developing additional innovative use cases.
- Ensure technical knowledge of the team is translated into articles and guides for our customers to consume.
Requirements
- Experience as a Security Incident Responder or SOC analyst/manager.
- Experience with development and maintenance of scripts in Python, JavaScript, or PowerShell.
- Experience with security design and architecture, content development, workload automation, and use-cases.
- Familiarity with cloud technologies, providers, and attack surface management.
- Excellent collaboration and communication skills.
- Ability to work under pressure and prioritize tasks accordingly.
About Us
Palo Alto Networks is a leading cybersecurity company that is committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and are an equal opportunity employer.
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