Customer Success Architect, XSIAM
4 weken geleden
Job Title: Customer Success Architect, XSIAM
Job Summary:
We are seeking a highly skilled Customer Success Architect to join our team at Palo Alto Networks. As a Customer Success Architect, you will be responsible for empowering our clients to prevent successful cyberattacks, simplify and strengthen security processes, automate and streamline security operations, and attack surface management.
Key Responsibilities:
- Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption.
- Act as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training, and other technical requests.
- Collaborate with product and engineering teams to ensure our customers and partners get the most out of our products.
- Drive product adoption by continuously contacting customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.
- Ensure technical knowledge of the team is translated into articles and guides for our customers to consume, allowing our customer coverage to scale.
Requirements:
- Experience as a Security Incident Responder or SOC analyst/manager.
- Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus.
- Experience with security design and architecture, content development, workload automation, and use-cases.
- Experienced with technologies such as EDR, SIEM, SOAR, NGFW, and their ecosystems.
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).
- Familiarity with attack surface management is a plus.
- Experience in customer-facing roles (internal or external) is a must.
- Self-learner able to drive business outcomes independently.
- Excellent collaboration in fast-paced, matrix environment.
- Ability to work under pressure and prioritize tasks accordingly.
- Fluent English is a requirement. Any other language is a plus.
- Bachelor's degree or equivalent military experience required.
About Us:
Palo Alto Networks is a trailblazer in the cybersecurity industry, committed to providing innovative solutions to protect our digital way of life. We're a company built on the foundation of challenging and disrupting the status quo, and we're looking for innovators who share our passion for shaping the future of cybersecurity.
Equal Opportunity Employer:
Palo Alto Networks is an equal opportunity employer and celebrates diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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4 dagen geleden
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