Customer Success Architect, XSIAM
1 maand geleden
Company Overview
Palo Alto Networks is a leading cybersecurity company that protects our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to providing innovative solutions to our customers.
Job Summary
We're seeking a highly skilled Customer Success Architect to join our team. As a key member of our customer success team, you will be responsible for empowering our clients to prevent successful cyberattacks, simplify and strengthen security processes, automate and streamline security operations, and attack surface management.
Key Responsibilities
- Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle.
- Act as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training, and other technical requests.
- Collaborate with product and engineering teams to ensure our customers and partners get the most out of our products.
- Drive product adoption by continuously contacting customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.
- Ensure technical knowledge of the team is translated into articles and guides for our customers to consume, allowing our customer coverage to scale.
Requirements
- Experience as a Security Incident Responder or SOC analyst/manager.
- Experience with development and maintenance of scripts in Python. JavaScript or PowerShell is a plus.
- Experience with security design and architecture, content development, workload automation, and use-cases.
- Experienced with technologies such as EDR, SIEM, SOAR, NGFW, and their ecosystems.
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).
- Familiarity with attack surface management is a plus.
- Experience in customer-facing roles (internal or external) is a must.
- Self-learner able to drive business outcomes independently.
- Excellent collaboration in fast-paced, matrix environment.
- Ability to work under pressure and prioritize tasks accordingly.
- Fluent English is a requirement. Any other language is a plus.
- Bachelor's degree or equivalent military experience required.
About Us
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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