Strategic Customer Success Architect
4 weken geleden
ServiceNow is seeking a highly skilled Principal Customer Success Architect to join our Customer Outcomes team. As a key member of our team, you will play a strategic advisory role, helping our customers achieve their vision and accelerate platform adoption.
Key Responsibilities:
- Develop and maintain executive relationships to maximize ServiceNow's presence and influence in customers.
- Lead a multi-disciplined team to deliver value to customers through our Impact product.
- Provide ongoing consultative support and ServiceNow best practices to complex customer environments.
- Coach and/or sponsor emerging customers.
- Provide thought leadership into global best practices and frameworks.
Requirements:
- Over 12 years of experience providing advisory and thought leadership in customer success, professional services, and consultancy.
- Leadership roles in management consulting at renowned firms, focusing on technology-driven transformations.
- Deep passion for customer engagement, particularly in navigating complex business landscapes.
- Proven track record in building and nurturing relationships across matrices.
- Proficient understanding of the ServiceNow platform and its future trajectory.
- Skilled in identifying and defining business goals and outcomes.
What We Offer:
- A dynamic and flexible work environment.
- Opportunities for professional growth and development.
- A comprehensive understanding of the challenges and objectives driving digital transformation across various industries.
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