Customer Success Architect
2 weken geleden
Empowering Customer Success
Palo Alto Networks is seeking a highly skilled Cybersecurity Solutions Manager to lead our customer success team. As a key member of our organization, you will be responsible for empowering our clients to prevent successful cyberattacks and simplify their security processes.
About the Role
- Provide guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle.
- Act as the product SME, assisting customers with their product questions and technical requirements.
- Collaborate with product and engineering teams to ensure our customers and partners get the most out of our products.
- Drive product adoption by utilizing new features and developing additional innovative use cases.
- Ensure technical knowledge of the team is translated into articles and guides for our customers to consume.
Requirements
To be successful in this role, you will need:
- Experience as a Security Incident Responder or SOC analyst/manager.
- Experience with development and maintenance of scripts in Python.
- Experience with security design and architecture, content development, workload automation, and use-cases.
- Familiarity with cloud technologies, providers, and attack surface management.
- Experience in customer-facing roles (internal or external).
- Excellent collaboration and problem-solving skills.
About Us
Palo Alto Networks is a leader in cybersecurity, and our customer success team is critical to our mission. We're dedicated to providing the best possible experience for our customers and partners. If you're passionate about cybersecurity and customer success, we'd love to hear from you.
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