Customer Success Advocate

3 weken geleden


Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd
Customer Success Manager

The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Key Responsibilities
  • Customer Outcomes Engagement: Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.
  • Technical Health: Ensure customers are technically healthy and on the most recent version of our product.
  • Assistance Criteria: Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience.
  • Success Stories: Promote ServiceNow customer success stories and processes.
  • Value Realization: Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
  • Product Adoption: Work with ServiceNow teams to improve product adoption and increased footprint.
  • Issue Resolution: Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
Qualifications
  • Professional Experience: 4+ years of experience providing customer professional services or related business support.
  • Independent Services: Ability to provide independent comprehensive services.
  • Issue Resolution: Experience resolving issues through analysis.
  • Collaborative Work: Experience in working collaboratively.
  • ServiceNow Accreditations: ServiceNow accreditations or certifications a plus.
  • Work Environment: Expectation to come into our office in Amsterdam 2-3 times a week.

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