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Customer Success Manager
1 maand geleden
About the Role
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Ecochain Technologies. As a key member of our Customer Success team, you will play a critical role in ensuring the successful adoption and usage of our Life Cycle Assessment (LCA) software by our customers.
Key Responsibilities
- Develop and execute comprehensive customer success strategies to enhance product adoption, customer retention, and long-term satisfaction.
- Act as a customer advocate, gathering feedback and ensuring customer input is reflected in product development and improvements.
- Collaborate cross-functionally with product, tech, sales, marketing, and support teams to ensure seamless customer experiences and timely resolution of challenges.
- Monitor and analyze customer usage data to identify trends, opportunities, and potential roadblocks, and implement strategies to optimize their experience.
- Identify and nurture upsell opportunities by demonstrating the value of additional features or services.
- Provide ongoing support throughout the customer lifecycle, from onboarding through renewal, ensuring customers achieve their sustainability and business goals.
- Deliver tailored proposals and presentations that highlight the value of our software and demonstrate opportunities for increased impact and efficiency.
- Track key metrics and report on customer success outcomes, including retention, satisfaction, and upsell achievements.
Requirements
- Bachelor's degree in a relevant field.
- 3+ years of experience in customer success or a related role, with a focus on high-touch SaaS B2B environments.
- Strong understanding of customer lifecycle management, including onboarding, adoption, renewal, and expansion in a high-touch customer success model.
- Proven track record of managing and growing customer relationships by delivering value and driving long-term satisfaction.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse customer profiles.
- Analytical mindset with a data-driven approach to problem-solving and decision-making.
- Self-motivated and able to work independently, while effectively collaborating with cross-functional teams.
What We Offer
- Competitive salary and bonus.
- Secondary benefits, including pension, phone allowance, and sport allowance.
- Public transportation for commuting is 100% paid.
- Opportunity to make a meaningful impact in the sustainability sector.
- Flexible working arrangements to ensure work-life balance.
