Customer Success Manager

17 uur geleden

Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

Job Summary

We are seeking an experienced Customer Success Manager to oversee the entire Customer Support department at Page Personnel. This key leadership role involves managing, mentoring, and staffing a team of four employees to ensure seamless customer support.

Main Responsibilities

  • Manage and coordinate all incoming inquiries and issues for efficient resolution.
  • Supervise the field service team consisting of seven mechanics, ensuring coordination between the Customer Support office and field operations.
  • Stay up-to-date on ongoing processes such as delivery timelines, order details, points of sale, product information, and technical specifications.
  • Develop and implement strategies to enhance the efficiency and effectiveness of the department.

Key Skills and Qualifications

  • Proven experience in customer-facing roles with strong communication and problem-solving skills.
  • Ability to lead, motivate, and develop a high-performing team.
  • Excellent organizational and time management skills, with attention to detail.
  • Familiarity with international operations and collaboration with service partners.

Benefits

  • A competitive salary of $80,000 per year, commensurate with experience.
  • The opportunity to work with a dynamic team and contribute to the growth and success of the organization.

About Us

At Page Personnel, we value innovation, teamwork, and customer satisfaction. If you are a motivated and results-driven professional looking for a new challenge, please consider this exciting opportunity to join our team.

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