Customer Success Professional

3 weken geleden

Amsterdam, Noord-Holland, Nederland Workiva Germany GmbH Voltijd

Drive business success by delivering exceptional customer experiences with Workiva, a leader in enterprise software solutions.



As a Customer Success Manager, you will be a critical member of our customer-facing team, responsible for driving customer adoption, retention, and growth. Your primary mission will be to maximize our customers' value from the Workiva platform through developing and maintaining close relationships with key stakeholders throughout the customer lifecycle.



Key Responsibilities:


  • Develop and execute customer success plans to ensure customers achieve their desired outcomes from the Workiva platform.
  • Build and maintain strong relationships with customers, including regular meetings, calls, and on-site visits to review their progress, address any concerns, and identify opportunities for additional services or features.
  • Work closely with Workiva's Implementation, Support, Marketing, and Sales teams to ensure customers are effectively onboarded, trained, and supported throughout the customer journey.
  • Identify and pursue opportunities for renewals, upselling, and cross-selling additional Workiva solutions in collaboration with sales.
  • Utilize CRM tools to track customer communication, issues, and metrics, and provide continuous feedback to Workiva's teams to improve customer success.


Requirements:


  • Bachelor's degree or equivalent combination of education and experience in a related field.
  • 2+ years of experience in Customer Success, Customer Service, or Account Management and Sales.
  • Fluency in German and English.


Workiva is an Equal Opportunity Employer. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.



Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email .



Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.



Workiva Germany GmbH is a leading provider of enterprise software solutions and is committed to delivering exceptional customer experiences.

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