Customer Success Architect, XSIAM

4 weken geleden


Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

Job Description

Your Career

As a leading member of our customer success team, you will empower our clients to prevent successful cyberattacks and simplify security processes. You will work closely with customers, partners, and colleagues to drive business outcomes and ensure customer success.

Your Impact

  • Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle.
  • Act as the product SME, assisting customers with their product questions and technical requirements.
  • Collaborate with product and engineering teams to ensure customers and partners get the most out of our products.
  • Drive product adoption by utilizing new features and developing additional innovative use cases.
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume.

Qualifications

Your Experience

  • Experience as a Security Incident Responder or SOC analyst/manager.
  • Experience with development and maintenance of scripts in Python, JavaScript, or PowerShell.
  • Experience with security design and architecture, content development, workload automation, and use-cases.
  • Familiarity with cloud technologies, providers, and attack surface management.
  • Experience in customer-facing roles and self-learning abilities.


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