Senior Customer Succes Manager

1 maand geleden

Amsterdam, Noord-Holland, Nederland TBAuctions Voltijd
Senior Customer Succes Manager

Bij TBAuctions zijn wij op zoek naar een Senior Customer Succes Manager die onze top 10 opdrachtgevers ondersteunt in hun veilingproces. Als Senior Customer Succes Manager ben je verantwoordelijk voor het bouwen van sterke, langdurige relaties met onze opdrachtgevers en het optimaliseren van het veilingproces.

Verantwoordelijkheden
  • Je neemt op regelmatige basis contact op met onze opdrachtgevers om hun tevredenheid te evalueren en eventuele problemen aan te pakken.
  • Je voorziet onze opdrachtgevers van advies en begeleiding om optimaal gebruik te maken van ons veilingplatform en helpt ze hun doelen te bereiken.
  • Je bevordert klantbehoud door het opbouwen van sterke klantrelaties en het proactief aanpakken van eventuele problemen.
  • Je werkt samen met ons marketing-, intelligent auctioning- en intern accountmanagementteam om het resultaat, het veilingplatform en de klantgerichtheid te verbeteren.
  • Je werkt met een (zelf opgesteld) accountplan.
Requirements
  • Je hebt minimaal 5 jaar ervaring als Customer Succes Manager, Key Accountmanager of Client Director in een B2B omgeving.
  • Je hebt ervaring als de klantgerichte leider die verantwoordelijk is voor het beheer van een eigen portfolio top klanten.
  • Je hebt een bewezen trackrecord in het verbeteren van klanttevredenheid en het behalen van resultaten in een dynamische omgeving.
  • Je bent een teamspeler met het vermogen om met verschillende teams samen te werken.
  • Je hebt een constante drive en ideeën voor optimalisatie.
  • Je hebt ervaring in of affiniteit met de veilingsector.
Wat wij bieden
  • Zelfstandige en afwisselende functie binnen een ondernemende en innovatieve organisatie.
  • Salaris tussen de €5000,- en €5500,- afhankelijk van ervaring.
  • Pensioensregeling via BeFrank (eigen bijdrage 5%).
  • Een leaseauto waar je privé mee mag rijden.
  • Bonusregeling (jaarlijks maximaal 16,7% van het bruto jaarsalaris).
  • 25 vakantiedagen.
  • Laptop en iPhone.
  • Opleidingsmogelijkheden via GoodHabitz.
  • Iedere dag een verzorgde lunch naar keuze van Leut.
  • Werken in een team van professionals, waar hard werken goed samengaat met humor.

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