Customer Success Manager
3 dagen geleden
We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities- Manage all customer processes, including onboarding, planning, training, and project management.
- Ensure accurate and up-to-date administration of the project portfolio in FinancialForce.
- Guide clients in building their maturity in software quality assurance.
- Educate Customer Success Managers on best practices relevant to the job.
- Identify skills and competencies needed for account delivery and expansion.
- Train and develop other Customer Success Managers to improve their support and client relationship management skills.
- Create and facilitate a Customer Success community for knowledge sharing and learning.
- Develop a vision for Customer Success moving forward in SIG and create a support base for this.
- Ensure adherence to SIG's security policies and procedures.
- Master's degree in a field related to Business and IT.
- 2+ years of relevant work experience in IT.
- Technical savvy, flexible, and creative.
- Ability to spot commercial opportunities.
- Excellent interpersonal skills and a motivated team player.
- Analytical, ability to learn quickly, and geared to problem solving.
- Opinionated, strong listener, seeking to understand first.
- Very customer-focused through a service mentality, both internally and externally.
- Proactive attitude, self-starting, and self-motivated.
- Excellent command of the Dutch and English language, verbally and written.
- Previous experience as a Customer Success Manager is a plus.
- Relevant IT management experience is a bonus.
Software Improvement Group is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organizations create qualitatively better software.
We are looking for people who want to help us realize our growth ambitions and make a meaningful impact in the world of software quality.
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