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Customer Success Manager

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Software Improvement Group Voltijd
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Software Improvement Group. As a key member of our Market Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Key Responsibilities
  • Manage all customer processes, including onboarding, planning, training, and project management, to ensure seamless delivery and customer satisfaction.
  • Develop and maintain strong relationships with clients at various business levels, identifying commercial opportunities and providing tailored solutions to meet their needs.
  • Collaborate with the Market Team to develop and implement initiatives that improve customer intimacy and organizational efficiency.
  • Stay up-to-date with industry trends and best practices, sharing knowledge and expertise with colleagues to drive continuous improvement.
  • Contribute to the development of our Customer Success Management (CSM) community, fostering a culture of knowledge sharing and collaboration.
Requirements
  • Master's degree in a relevant field, such as Business Information Technology or Business Information Management.
  • At least 2 years of experience in IT, with a strong understanding of software quality assurance and customer success management.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and colleagues.
  • Proactive attitude, self-motivated, and able to work independently in a fast-paced environment.
  • Fluent in Dutch and English, both verbally and in writing.
What We Offer

We provide a comprehensive onboarding program, continuous professional development opportunities, and regular career progression sessions to help you achieve your goals. Join our team and be part of our mission to improve software quality and make a positive impact on the world.