Customer Success Manager
1 dag geleden
As a Customer Success Manager at ServiceNow, you will play a critical role in ensuring our customers achieve their business outcomes and get the most value from our products.
Key Responsibilities:
- Oversee a portfolio of customers to understand their needs and challenges, and provide prescriptive guidance to help them achieve their goals.
- Ensure customers are technically healthy and on the most recent version of our product.
- Identify opportunities to assist customers using our Artificial Intelligence in the Impact Digital Experience.
- Promote ServiceNow customer success stories and processes.
- Work with ServiceNow teams to improve product adoption and increase our footprint.
- Resolve escalated client issues quickly, using resources from across the company ecosystem.
Qualifications:
- 2+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- Experience working collaboratively.
- ServiceNow accreditations or certifications a plus.
- Ability to work in our Amsterdam office 2-3 times a week.
We value inclusivity and welcome candidates from diverse backgrounds. If you don't meet every qualification, we still encourage you to apply.
Additional Information:
We approach our work with flexibility and trust. Learn more about our work personas and how we support our employees.
ServiceNow is an equal opportunity employer and is committed to diversity and inclusion.
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