Workforce Coordinator

Logistics at Full Potential

As a Workforce Coordinator at GXO Logistics, you play a crucial role in ensuring the smooth operation of our logistics processes. Your key responsibility is to act as the connecting link between employment agencies and our operations team. Based on forecasts provided by our customers and internal department figures, you plan and coordinate the day-to-day, weekly, and long-term workforce needs. In the event of schedule deviations, you promptly contact employment agencies and make necessary adjustments. Additionally, you determine the intake requirements, development, and training needs of our Flex workers. You report directly to the Operations and Workforce Managers, working independently while collaborating closely with various departments within the organization.

Key Responsibilities

• You participate in daily operational meetings with employment agencies, Warehouse managers, and the Operational Manager to agree on and plan current figures.
• You conduct monthly and quarterly consultations with employment agencies to discuss performance and progress.
• You monitor and manage KPIs determined with employment agencies to ensure optimal performance.
• You supervise and steer productivity through meetings and input from the floor.
• You maintain an overview of all competencies per person, tracking them in Excel.
• You deliver a weekly overview of all figures and hours in Excel to the employment agencies.
• You work closely with Warehouse Managers to determine the takeover of temporary employees based on hours worked and performance.
• You follow through on SLAs and carry out quarterly audits, reporting the results to the Workforce Manager.

Requirements

• You possess a very accurate and analytical working method, with excellent communication and problem-solving skills.
• You can handle dynamics well and quickly communicate with involved parties.
• You have a HBO work and thinking level.
• You have a good command of Excel.
• You are alert, accurate, stress-resistant, flexible, and possess great problem-solving skills.
• You have a healthy dose of energy and humor.
• You have a command of the English language (Dutch is also required).
• Preferably, you are aware of laws and regulations regarding the planning of FTE (Working Hours Act) and have knowledge of the WAB (Law on the Balanced Labor Market) and collective bargaining agreements for temporary workers.

What We Offer

• A dynamic organization where space for your own input and development are central.
• The direction of your own success and the necessary support in your development.
• A new challenge in an entrepreneurial, open, and informal organizational culture.
• A pleasant working atmosphere with nice colleagues.