Customer Service Representative
4 weken geleden
We are seeking a skilled Road Logistics Customer Care Specialist to support our team in Nieuw-Amsterdam. In this role, you will be the key link between customers, sales, and operational departments, handling commercial, customer service, and administrative activities.
Your Key Responsibilities:
- Manage daily interactions with existing customers, ensuring seamless communication and support.
- Oversee new orders, ensuring data accuracy and resolving any discrepancies.
- Review and validate invoices and other essential documents to maintain accurate records.
- Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
- Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
- Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
- Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
- Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.
Your Skills and Experiences:
- Previous experience in road freight and/or customer service is beneficial.
- Ability to handle both order management and some finance-related responsibilities.
- Strong team player with the capability to work independently.
- Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
- Customer- and service-oriented mindset.
- Excellent command of both English and Dutch.
About Kuehne + Nagel:
Kuehne + Nagel is a leading logistics company with over 80,000 employees in over 100 countries. We value diversity and equal opportunity in our teams and are committed to providing a challenging and rewarding work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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